Sustainable Health Australia
Effective Date: 1.January 2010
Sustainable Health Australia is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or interact with us online.
1. What Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number (if provided)
- Billing and payment details (processed securely via third-party providers)
- Health and wellness information you voluntarily share (e.g. questionnaires, program participation)
- Website usage data (cookies, IP address, browser type, pages visited)
2. How We Collect Your Information
We collect information when you:
- Subscribe to our email list or download resources
- Purchase a product, program, or service
- Complete forms, questionnaires, or client intake documents
- Interact with us via email, social media, or website contact forms
- Browse our website (via cookies and analytics tools)
3. How We Use Your Information
We use your personal information to:
- Deliver products, programs, and services
- Communicate with you (including emails, updates, and support)
- Provide personalised wellness education and recommendations
- Process payments and manage transactions
- Improve our website, content, and user experience
- Send marketing communications (you can opt out at any time)
4. Health Information (Important)
If you choose to share personal health information as part of programs, consultations, or questionnaires, this information is treated with strict confidentiality.
It is used solely for:
- Educational and wellness support purposes
- Personalising your experience within our services
We do not provide medical diagnosis or treatment, and your information will never be sold or shared without your consent unless required by law.
5. Disclosure of Your Information
We may share your information with trusted third parties where necessary, including:
- Payment processors (e.g. Stripe, PayPal)
- Email marketing platforms (e.g. Mailchimp, ActiveCampaign)
- Website and analytics providers (e.g. Google Analytics)
- Professional advisors (legal, accounting) where required
All third parties are required to handle your information securely.
We do not sell your personal information.
6. Cookies & Website Tracking
Our website uses cookies and similar technologies to:
- Improve functionality and performance
- Analyse website traffic and usage
- Enhance your browsing experience
You can modify your browser settings to decline cookies if you prefer.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online transmission is completely secure, and we cannot guarantee absolute security.
8. Access & Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
To do so, please contact us using the details below.
9. Marketing Communications
If you subscribe to our email list, you may receive updates, educational content, and promotional offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
12. Contact Us
For any questions, requests, or concerns regarding your privacy, please contact:
Sustainable Health Australia
Email: sustainablehealth@live.com
Website: http://www.sustainablehealthaustralia.com.au